Customer Service Agent (English)

Where: Vienna (Austria)

Extent of Work: Full Time

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Agent Customer Service VIE
  • Job ID: 405
  • Contract Type: Full Time
  • Contract Duration: Permanent
  • Location: Vienna, Austria
  • Travel Required: Occasional travel
  • Shift Work: No
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TASK RESPONSIBILITIES:
– Develop the relationship with the customer base and use the acquired knowledge to strive continually to improve the ratio of enquiries to bookings

– Manage and maximize available capacity on designated traffic lanes using existing support tools in coordination with Headquarter

– Process with quotations, reservations and booking of cargo shipments in coordination with Headquarter Reservation Department

– Coordinate cargo ground handling actions with the ground handling and trucking companies (trucks, cranes…)

– Update details on accepted cargo into the Cargolux system in order to allow tracing and final invoicing to customer

– Monitor the customers’ claims

ESSENTIAL REQUIREMENTS FOR THE POSITION:
– General school leaving certificate of secondary education or equivalent

– Previous experience in a cargo booking office and operational knowledge are necessary

– Being self motivated and a good team spirit

– Able to work in stressful situations and tight time constraints

– Excellent organizational skills

– Communicate effectiveley and assertively and interpersonal skills

– Fluency in written and spoken English

– Strong interpersonal skills to effectively interact with Internal and External Customers

– Proficient in MS Office applications

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