Player Support Specialist (Portuguese)

Where: Barcelona (Spain)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

Responsibilities include:

  • Effectively assist customers via different modes of contacts inbound and outbound
  • To preserve high levels of productivity and quality standards following set guidelines
  • To adhere to standard operating practices and follow compliance guidelines
  • To contribute to process improvement
  • To keep yourself up to date and consistent in terms of process knowledge
  • To maintain solid engagement
  • To collect feedback/suggestions from players and report/escalate frequently to your line manager
  • Make outbound calls in various scenarios and for various reasons
  • Forum monitoring
  • Have a real passion for social and new media and an innate curiosity
  • Such other duties that employees supervisor may designate to the employee from time to time

    Skills To Create Thrills

      • Knowledge of Portuguese and English language to a business or professional level
      • Customer focus
      • Outbound calling sales/telemarketing experience
      • Demonstrate passion for customer service
      • Excellent communication and interpersonal skills
      • Average speed of 65 to 80 typed words per minute

    Tasty Bonus Skills

        • Knowledge of a third language to a business or professional level
        • Forum monitoring experience
        • Community management experience
        • VIP/Account management experience
        • Making games is fun. Especially when you do it with people that share the same idea of what makes a good workplace great. No matter where you’re from, it’s all about what we can achieve together when creating truly magical moments for all our players. That’s why we hire all sorts of talent – because a great saga needs all sorts of heroes.



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