Digital Customer Support Assistant (German)

Where: Stockholm (Sweden)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

ABOUT THE ROLE
Filippa K is looking for a talented and service-minded individual with a strong sales focus, administrative skills, and empathy for customers’ inquiries. This job will provide you with a broad understanding of our business and your assignments will include daily customer contacts through telephone, email, live chat and social media

Your assignments will include daily customer contacts , handling order management and be a part of special projects. Excellent customer service skills are essential for this role. We think that you are passionate about Filippa K and always drive to improve and develop our consumers experience online.

You will work within a department of crucial importance to our business and will learn about different aspects of our buisness while collaborating closley with other departments such as Ecommerce, Logistics and Marketing.


Description

As a customer care assistant you are expected to:

·      Deliver excellent service and support to customers from different channels by phone, email, livechatt and social media.

·      Be extremly customer focused and have a geniun interest in our customers experience.

·      Work proactive to decrease support errands by reporting , take actions and work closely with Ecommerce, Logistics and other deparments.

·      Manage orders, logistics and work in managment systems.

·      Understand and work by Filippa K’s values

·      The job may include working evenings

WE THINK THAT YOU ARE:

·      Have a genuin outgoing and social personality

·      Passionated about Filippa K

·      Strong communication skills both spoken and spelling

·      Capabillity to have to multitask and be flexible

·      Highly motiveted and driven

·      Addition languages higly meriting preferably German, or Dutch

 

REQUIREMENTS

·        Minimum 2 years of experience of working in a store or within customer service.

·        Fluent in English both verbal and written

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