Customer Service Agent (German)

Where: London (United Kingdom)

Extent of Work: Full Time, Fixed term

Click here to apply in English

Click here to see other job offers in German

Key Activities:

 

  • Managing customer relationships across multiple channels including phone, email and social media, maintaining a tone of voice reflective of the brand
  • Use of numerous in-house software systems, CRM platform and payment gateways
  • Dealing with an exciting mix of customer care and sales enquiries, totalling between 50 – 75 queries per day. Matters include but are not limited to; complaint handling, problem solving, liaising with internal stakeholders and processing monetary transactions.
  • Additionally, this varied role gives you the opportunity to drive sales by providing expert product knowledge including size, fit & styling advice.
  • Meeting targets across customer satisfaction results, response times and sales is also a key part of this role.

WHAT SKILLS DO I NEED FOR THE ROLE?

 

  • English and German language capability to Business proficiency
  • Previous Contact Centre experience preferable not essential
  • Ability to handle difficult conversations and provide positive resolutions
  • Natural confidence, strong listening skills and diplomacy skills
  • Natural affinity in learning new systems and processes in a digital environment
  • Computer literate in Microsoft Office or Google Suite as well as social media platforms
  • Strong time management skills with the ability to plan, prioritise and meet deadlines.
  • Strong analytical skills, numerical ability for handling complicated logistics, legal, tax and payment issues
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