HR Support Specialist (Spanish)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

A Spanish Speaking HR Support Representative:

  • Responds to questions on administrative procedures and practices via multiple channels such as phone and PeopleAsk
  • Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests
  • Probes cases to determine root cause of the issue or question in order to provide accurate answers
  • Identifies and researches incoming queries from employees
  • Ensures that documentation and employee requests meet the policy for each process
  • Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
  • Works independently on most routine tasks
  • Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results
  • Responsible for maintaining all compliance requirements of dedicated HR shared service processes
  • Process any kind of work related task coming from the Team leader/Manager
  • Understands and utilizes HR systems like Workday and the Employee Portal including Self Service, Knowledge base and Case Management
  • Deliver trainings upon request
  • Prepare onboarding /offboarding/change job documentation for the in scope countries
  • Prepare process documentation (SOP) in case of business need

To join us, we are looking forward to your application if you have:

  • min. high school education (University or College degree is an advantage)
  • advanced Spanish and English language knowledge
  • similar experience in Shared Service environment is an advantage but not a must
  • Excellent oral and written communication skills to answer employees’ and other stakeholders’ queries effectively
  • Excellent problem solving skills and strong customer service skills
  • Strong organisational skills for tracking and documenting
  • attention to detail
  • ability to work in many systems at the same time
  • collaborative approach, team spirit
  • confident communication skills
  • ability to prioritise in a fast paced environment
  • experience in using Microsoft Office, especially Excel with confidence
  • Preferred:
    • Workday or other HRIS experience
    • HR Certification
    • Experience in an HR Service Center / Contact Center Operation
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