Customer Care Manager (Spanish)

Where: Chicago (United States)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

Responsibilities

  • Primary point-of-contact that supports selected Clients – from beginning to end.
  • Manages assigned Specialty Services Project Crews and their Schedule.
  • Coordinator/liaison between Clients and Field Managers.
  • Creates Work Tickets and closes them.  Schedules and tracks projects.
  • Manages movement and replacement of equipment.
  • Manages Project Budgets; reviews and corrects any variances on a weekly basis.
  • Processes supply orders, enters and closes supply orders into the system and manages distribution of supplies to assigned clients.
  • Provides daily customer calls and follow-ups on any complaints.
  • Update corresponding client systems to ensure tracking and billing of all services performed.
  • Collect, update and provide required reports to corresponding Clients.
  • Provides operations supports to all departments within the organization.
  • Provide reporting to assigned Account managers and management.
  • Coordinates estimates and provides pricing to clients.  Schedules requested jobs.

Key Requirements:

  • Bi-lingual (English-Spanish), is a must.
  • Detail oriented and strong communication skills (email, phone).
  • Results oriented: the ability to resolve challenges and emergencies at a moments notice.
  • Multi task oriented:  The ability to handle multiple projects at a time.
  • Customer focused with a can-do approach to problem solving.
  • Through knowledge of computers applications and relevant software applications.
Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.