Customer Support Representative (German)

Where: Maastricht (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

Roadside Assistance 
Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

Do you enjoy working in shifts and being part of a dynamic environment? Stop reading and apply directly to become a part of our team!

Customer Service 
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

Do you enjoy working on a regular dayshift and do you have perfect writing skills? Don’t be shy and differentiate yourself by convincing us of your way to communicate.

Requirements
  • Good understanding of Customer satisfaction;
  • Mother tongue German;
  • Basic level in English (corporate language) and motivation to speak and improve it;
  • Good written and verbal skills;
  • Ability to work in structures, to prioritize, analyze and coordinate your day to day;
  • Empathy and negotiation skills;
  • Open-minded to a diversity of cultures;
  • Computer literacy;
  • Act as our Brand ambassador.
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