Customer Service Professional (Spanish)

Where: Sofia (Bulgaria)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

Responsibilities:

  • Communicate with Project Management Professionals, members or credential holders, via phone and e-mail, to provide comprehensive resolutions to their queries, issues and grievances
  • Keep record of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken
  • Maintain in-depth knowledge of certifications, credentials, memberships, learnings, events, audit processes, internal policies, and systems used
  • Refer unresolved customer grievances or special requests to designated departments for further investigation & solution
  • Identify and assess customer needs to provide first time complete resolution & achieve highest level of customer satisfaction

Required skills:

  • Excellent command of English plus Spanish both written and verbal
  • Strong comprehension skills and the ability to “read between the lines” in order to assess a customer’s issue and provide the appropriate solution
  • Prior experience in customer service will be considered as an advantage
  • Ability to effectively troubleshoot issues & concerns reported by users
  • Strong analytical skills
  • Good understanding of local culture and current events in region supported
  • Flexible to work on rotational shifts
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