Order Management Specialist (Nordics)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Swedish, Finnish, Norwegian, Danish

You will make difference by: 

  • Providing proactive consultation and commercial support to internal and external customers for orders
  • Managing orders which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims
  • Handling complaints, arranging product substitutions and returns, initiation of billing, and internal and external correspondence
  • Providing additional commercial support to the organization by performing standard and ad hoc customer data and pricing analysis as well as central customer data maintenance
  • Tracking, maintaining and documenting general and specific customer conditions
  • Defining and ensuring efficient processes in the ERP and Order Management systems
  • Supporting commercial projects

Qualifications

Your experience matters:

  • Excellent English and Danish or Norwegian or Swedish language skills
  • 1-3 years of professional experience in Customer Service/Order Management/Logistics/Supply Chain
  • Knowledge of Order Management systems and processes (SAP, Oracle)
  • Basic command of MS Excel
  • Continuous learning skills
  • Proactive attitude for process improvement
  • Improved time management and prioritization skills
  • Bachelor’s degree is an advantage
  • Experience with Business-to-business customers is preferred
  • Excellent interpersonal skills and professional customer-orientation

 

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