Technical Support Advisor (Italian)

Where: Cork (English)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Italian

Key Qualifications
  • Fluency in English and Italian required.
  • You have a suitable third level technical qualification or minimum of 2 years experience in a similar environment
  • A general technical understanding of Apple iOS and CPU products but experience is an advantage
  • Experience in the areas of System Administration, Systems Integration, Technical Support or Professional Service a distinct advantage.
  • Interest of two or more key technology areas: Networking, Directory services, File sharing protocols, Web services, Video editing and post-production, Microsoft or Linux server experience, 3rd party multimedia software, Radius (802.1X), SAN/fibre channel technologies
  • Music editing and mixing would be an add on.
  • Excellent organisational skills and ability to deliver in a rapidly changing environment
  • Ability to respond to changing environment both here in Apple and in the global changing technological environment
  • Solution focussed with the ability to work to lead change
  • You are self-motivated
  • Troubleshooting experience and success.
  • Ability to meet department SLA and targets
  • Ability to take on new roles, assignments and responsibilities as needed.
  • Excellent people interaction skills and interpersonal skills, both verbal and written.
  • Passionate about customer service.
  • Resourceful and flexible to job needs.
Description
– We have extraordinary attention to detail in case management, follow-up and follow-through. – We report to Corporate Support Engineering teams via bug tracking tools, emerging issues and/or complex technical issues in order to find resolution and to provide product technical feedback to Engineering teams. – We act as a point of contact to provide guidance and ensure rapid identification of emerging issues for professional solutions. – We assist in product readiness process as appropriate and needed – We review of technical materials such as submitted articles, training materials, etc. – We report of technical issues and in keeping the manager well-informed. – We maintain an ongoing expert knowledge of diverse technologies.
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