Customer Support Associate (Portuguese)

Where: Sliema (Malta)

Extent of Work: Full Time

Click here to apply in English via email

Click here to see other job offers in Portuguese

The Position

Working within our Customer Support team, you will thrive in a fast-paced environment. We expect you to use your excellent communication skills in order to provide a sterling service to our customers via multiple channels.

Job Functions

  • Provide B2B and B2C customer support to our customers, via our ticketing system, email or Skype
  • Assist customers with their enquiries to closure
  • Communicate effectively with team members, development teams, account management and stats center
  • Troubleshoot issues before being escalated to 2nd or 3rd line support
  • Provide the necessary reporting to management

About you

  • Fluent in native-level written and spoken Portuguese with good command of the English language too.
  • Excellent verbal and written communication skills
  • Self-motivated with a positive attitude
  • Ability to listen and come up with solutions to customers problems
  • Good computer skills
  • Willingness to work shift hours

Desirable requirements

  • Proven problem-solving skills
  • Previous customer support experience
  • iGaming experience

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