Uber is a technology company that is changing the way the world thinks about transportation and local logistics. We are building technology people use every day. Whether it’s heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.
About Uber Eats
Uber Eats is the food delivery platform developed by Uber. We use Uber’s world-class technology to change the way people experience food delivery. With Uber speed, professional delivery partners, partnerships with the world’s best-loved restaurants, we are bringing convenience and happiness to people one meal at a time.
What You’ll Do:
This role is responsible for coordinating and executing the Uber Eats social activity across the sub-regional social media channels. Championing operational excellence and fostering a 2-way communication with our audiences through content execution, engagement to positive inbound, and inserting our brand into relevant conversations. You will be the link between our central and sub-regional teams working closely with the regional social media manager to ensure best-in-class social execution. Identifying engagement opportunities to foster positive brand sentiment will require collaboration with cross-functional customer support, local stakeholders, legal, comms/PR and marketing teams.
We are looking for a highly tactical individual with a strong eye for details, who are eager to get their hands dirty, stretch their community engagement muscle and be part of building a truly spectacular social presence. From managing sub-regional content calendars, tapping into the latest social media trends to innovating how we engage our community, this person will have their finger on the pulse of all things social media—a true trailblazer.
Partner with the local teams to build and execute the evergreen social media calendar;
Partner with brand marketing to become a master of the Uber Eats voice, developing tactics to engage with social audiences in real-time to ensure a best-in-class experience tailored by social platform
Proactively and reactively identify a framework for creating surprise and delight moments through social engagement
Serve as our eyes and ears in social and the voice of our consumers, elevating notable mentions and trends to teams across the organization.
Collaborate closely with Social Customer Service to ensure globally aligned processes and tools
Measure and report the impact of social community engagements against brand, sentiment and business KPIs, for both new and existing audiences
What You’ll Need:
The ideal candidate for this role should have:
1 – 3 years in social media or community management experience.
Past experience with global brands working across multiple regions
Deep understanding of social media platforms and management tools.
Exceptional writing skills with strong attention to detail, grammar, and tone.
Experience working cross-functionally with an array of internal teams and agencies.
Organized and capable of building efficiencies in daily operational tasks
Customer support and response monitoring experience
High-energy and motivation driven; a natural team leader
Strong analytical skills with the ability to promptly establish priorities and communicate expectations
Native in Arabic language & fluent in English is a must
Bonus Points If:
Lover of great food and culinary cultures
An elevated sense of humor, writing skills infused with wit and charm.
Experience with Sprinklr, Brandwatch, Tweet Deck, Opal or similar tools.
Agile, with the ability to excel in a fast-paced environment.