Customer Care & Back Office (Spanish)

Where: Milan (Italy)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

WHAT you will do?

You will join our international team to take care about B2B and B2C clients of Musement . Coming from Spanish speaking countries, will report issues, updates and corrections to different areas in company. It means:

  • Direct support via email, phone, whatsapp and chat
  • Coordinate relationships between providers and customers during pre-sales and post-sales activities
  • Handling complains, refunds, schedule changes
  • Coordination of external offices and their tasks
  • Finding an alternative last minute solutions

HOW?

  • You should be able to use different online platforms simultaneously
  • Speaking and writing Spanish, English & Italian
  • Knowledge of Italian language
  • Showing Passion for travel
  • Willing to work on scheduled shifts (weekend and bank holidays included

Your behaviours!

  • Good manners and rapid communication with customers via telephone or email
  • Willingness to listen and satisfy client’s needs
  • Open minded with ”plan B” always ready
  • Willingness to learn and be part of a team
  • Ability to work under pressure
  • Structured and detail-oriented
  • Adapts to changes

What you have already achieved

  • Bachelor Degree
  • Previous experience in tourism or similar role is a plus
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