Customer Service Representative (English)

Where: Tilburg (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in English

 

You will spend your time…

 

  • Responsible of order entry and rescheduling into SAP and pro-actively monitoring the order fulfillment process;
  • Responding to order-related customer inquiries and facilitating decision making which is acceptable for both the customer and IFF;
  • Consistently working on maintaining good understanding, communication and relationship with our Logistic team;
  • Building sustainable relationships and trust with customer accounts and commercial teams through open and interactive communication;
  • Ensuring success and customer satisfaction by close monitoring of IFF customer KPI’s and score card;
  • Facilitating regular service reviews with your customer accounts;
  • Handling customer complaints and credit notes in a timely and professional manner;
  • Contributing to team effort by accomplishing related results as part of your backup role.

 

Required Skills

  • Good command of English, both written and spoken. Dutch and other languages are pre;
  • Excellent communication and presentation skills are crucial, with a high level of professional behavior both internally and externally;
  • Pro-active, accurate and strong organizational skills;
  • Flexible, adaptable and manages stress well;
  • Good interpersonal skills and an ability to work with people from all backgrounds and disciplines to achieve desired objectives. Can deal with people at all levels and cultural diversity;
  • Competent in the areas of change management, initiative, creativity, assertiveness and decisiveness;
  • Detail-oriented, can provide deep dive analysis;
  • Understanding of export documentation process is a pre, good knowledge and understanding of incoterms;
  • Ability to multi-task, prioritize and manage time effectively;
  • Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;
  • Good computer skills (Excel, Word, Power Point and Outlook). SAP is pre.

 

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