Customer Care Advisor (German)

Where: Bournemouth (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

Exceptional empathy and customer care expertise
  • A passion for helping others and strong track record demonstrating empathy for customers
  • Excellent customer service skills, with good grasp of understanding customers’ needs by asking appropriate probing questions
  • Experience in managing High touch and premium support profiles, with ability to turn irate customers into brand advocates
  • Consumer sales and post sales support experience required
Technical expertise
  • Owner and active user of a device on Android OS
  • Experience with technical support of hardware or applications
  • Experience with web computing
  • Experience with other current consumer web-enabled technologies
  • Heavy user of mobile applications
Communication Skills
  • Ability to manage multiple tasks and priorities including good time management skills
    • Proven success in complex work environments while utilizing multiple tools across different channels
  • Ability to troubleshoot and resolve technical problems individually and in a team environment, while proactively looking for solutions to problems and proposing improvements
    • You do this with grit, initiative, and ownership to see things through completion
  • Excellent verbal, written, grammar and interpersonal communication skills in supporting language & English
  • Applicable language: Impeccable grammar, strong attention to detail, and the ability to communicate  in a brand’s voice are all required. Your communication is clear and simple, with a proper dose of empathy.
  • Patient, exceptional listener who enjoys problem solving and educating others
  • Ability to display those communication skills through multiple channels of support (phone, email, chat)
  • Fast typing ability in chat
Other
  • Openness to work flexible hours as required, including night shifts and holidays
  • Demonstrates passion for mobile technology and active reader of technology websites.
  • 6 months of experience working in a customer service role ideally supporting storage-type product such as Google Drive or Google Photos.
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