Customer Service Advisor DE-ES-FR-IT

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German, Spanish, French, Italian

What you’ll do:

  • Manage with customer queries to ensure that they are responded to in a timely fashion delivering an outstanding service at every touch point
  • Provide information with regards to products/services and other related inquiries;
  • Work to targets and resolve customer issues and complaints across multiple channels. You will be communicating through well-crafted and personal emails, warm chatty telephone calls and rapid-fire live chat responses
  • Identify, report on and troubleshoot potential issues and pain-points in our operations, as well as proactively proposing improvements
  • Be the face of Trouva to our customers and partners alike


Who you are:

  • Experienced in customer service (minimum of 1 year)
  • Flexibility in schedule is essential; must be available to work weekends and bank holidays.
  • Fluent in English and at least one of the following – German, French, Italian or Spanish (mandatory);
  • Proficient in the use of IT systems, both customer service specific and windows/Google Suite packages Zendesk experience beneficial;
  • Comfortable working in a target driven environment.
  • A genuine passion for providing outstanding customer service, and motivation to go above and beyond to delight our customers and boutiques.
  • A natural, friendly phone manner and sound written communication skills.
  • Determined to own a customer’s problem, and follow up until resolved.
  • Strong organisational skills, attention to detail and ability to multitask.
  • Sound Excel skills, being able to liaise with a technical team effectively to solve problems.
  • Hard working and passionate

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