HR Operations Associate (Italian)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Italian

Essential Responsibilities:

  • HR Administration (90%)
  • Deal with all customer enquiries in a professional, courteous & timely manner
  • Consistently follow defined HR processes, challenging steps that may not make sense / add value
  • Maintain process documentation in accordance with local labor legislation & Data Privacy regulations
  • Provide and maintain documentation of HR lifecycle and employee lifecycle and other HR processes
  • Maintaining HR Oracle database, ensuring highest standards of completeness, accuracy and compliance with relevant legislation
  • HR and regional Global Operations HR Partnership (10%)
  • Develop a strong working relationship with the GE HR and HR CoE community through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues
  • Proactively telephone HR and regional HR CoE partners & customers to ensure timely resolution of transactions
  • Actively seek customer feedback & use it to improve our service offering
  • Deliver on commitments, manage expectations & keep customers informed on progress – taking clear accountability and ownership throughout the process
  • Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE policy requirements Core KPI’s:
  • Quality & accuracy measures
  • Timeliness of work
  • Feedback from GE employees and managers efficiency, professionalism & helpfulness
  • Feedback from GE HR and regional HR CoE colleagues
  • Compliance & Controllership: zero compliance breach
  • Documentation of processes

Qualifications/Requirements:

  • University degree and/or equivalent experience
    • Fluency in English and Italian
    • Success in a highly professional Customer Operations or HR Administration role, ideally within a multi-national organisation
    • Experience of working in a fast-paced, customer-oriented environment
    • Ability to prioritise multiple tasks & work to deadlines
    • Comfortable delivering against quantitative and qualitative performance metrics
    • Excellent attention to detail
    • Proven ability to work professionally & proactively with a remote client base
    • Ability to anticipate and resolve challenges
    • Strong IT skills including Excel, Word and Oracle
    • Confidentiality & controllership mindset
    • Supportive and enthusiastic team player
    • Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary

 

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