Technical Support Expert (Portuguese)

Where: Montpellier (France)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

Key Responsibilities : 
•    Take ownership of technically complex customer reported issues from web, phone, chat and email sources and work closely with the customer until it is completely resolved working with senior support engineers
•    Document relevant information, ensure that the customer is updated in a timely manner regarding the overall progress of their issue and ensure that customers are treated with highest degree of respect and drive operational excellence through quality closures and proper escalation of issues
•    Ensure achieving service quality Dell standards proactively
•    Responsible of its own technical development with the support of Dell tools
•    Having a positive but critical eye regarding improvements

Essential Requirements :
•    2+ years of relevant experience of phone technical support
•    VMware, Linux and Windows knowledge
•    Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic to meet requirements
•    Candidate should also posses excellent communications skills and be in position to work in a highly demanding environment
•    Portugueses Native or C1 plus English min B2

Desirable Requirements : 
•    French knowledge
•    Experience working with servers, storage and networking ; any IT certification will be appreciated (MCSA, CCNA, DCAPE,…

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