Customer Service Advisor (Spanish)

Where: Coalville, Nottingham (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

Job Description

    • Assist customers via phone, email, chat and video calls


    • Utilise a variety of software platforms to navigate through customer accounts, research and review policies and communicate the best possible solutions


    • Liaise with internal departments and the company’s distribution network to manage daily issues



Our ideal candidates will possess the following skills and attributes…….


Dealing with customers:



    • Ability to determine the needs of customers and provide solutions to queries in a timely and professional manner


    • Ability to empathise and prioritise the needs of customers


    • Represent the brands core values and culture at all times



Communication skills:



    • Ability to use email, chat, phone and video call as a means of communicating with customers


    • Communicate in a professional and articulate manner with customers


    • Ability to accurately update and manage customer accounts



Computer skills:



    • Competent in using the internet and Microsoft software packages


    • Confident with using Instant Messenger and email






    • Must be fluent in Spanish


    • Experience of dealing with customer service queries via phone, email and face-to-face


    • Ability to adapt and learn quickly


    • Strong familiarity of online shopping


    • Confident with navigating around the internet, using multiple browsers and tabs, and instant messenger tools


    • Proficiency in Windows operating systems and Microsoft Outlook.


  • Exceptional communication skills

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