Customer Service Advisor (Spanish)

Where: Coalville, Nottingham (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

Job Description

    • Assist customers via phone, email, chat and video calls

 

    • Utilise a variety of software platforms to navigate through customer accounts, research and review policies and communicate the best possible solutions

 

    • Liaise with internal departments and the company’s distribution network to manage daily issues

 

 

Our ideal candidates will possess the following skills and attributes…….

 

Dealing with customers:

 

 

    • Ability to determine the needs of customers and provide solutions to queries in a timely and professional manner

 

    • Ability to empathise and prioritise the needs of customers

 

    • Represent the brands core values and culture at all times

 

 

Communication skills:

 

 

    • Ability to use email, chat, phone and video call as a means of communicating with customers

 

    • Communicate in a professional and articulate manner with customers

 

    • Ability to accurately update and manage customer accounts

 

 

Computer skills:

 

 

    • Competent in using the internet and Microsoft software packages

 

    • Confident with using Instant Messenger and email

 

 

Qualifications:

 

 

    • Must be fluent in Spanish

 

    • Experience of dealing with customer service queries via phone, email and face-to-face

 

    • Ability to adapt and learn quickly

 

    • Strong familiarity of online shopping

 

    • Confident with navigating around the internet, using multiple browsers and tabs, and instant messenger tools

 

    • Proficiency in Windows operating systems and Microsoft Outlook.

 

  • Exceptional communication skills
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