Technical Advisor (German)

Where: Barcelona (Spain)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

Responsibilities;

  • Maintain the technical support hotline, and use communication and basic troubleshooting skills to provide customer support to the users, installers and customers of our client.
  • Ensure that all customer contacts are handled in an efficient and effective way, while also being focused on customer needs.
  • Provide first level technical support on several products groups. Resolve 50% of your contacts without involving other people.
  • Ability to follow technical troubleshooting guides and technical knowledge to determine the technical solution or escalation path.
  • Other duties as required or assigned.
Requirements;
  • Knowledge of basic electrical theory or networking technology.
  • Customer focus and a service-oriented attitude.
  • Ability to communicate on the phone with customers while taking detailed notes.
  • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).
  • Attention to detail and a high level of accuracy.
  • Proficiency in the German and English language, both written and verbal.
  • Excellent interpersonal and communication skills.
  • Excellent organizational skills.
  • Ability to analyze and solve problems.
  • Ability to work under time pressure and stress.
  • Ability to handle multiple projects in parallel.
  • Ability to work individually as well as part of a team.

Nice to have;

  • Proficiency with Salesforce/Master Data Record Keeping.
  • Knowledge of solar electric (PV) installation, system design and/or inspection.
  • Knowledge of mathematical concepts, including graphical representation of data.
Advertisements
willyworka

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.