Debt Collector (Spanish)

Where: Montreal (Canada)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

As a Collections Agent / Debt Collector, you’ll help people get their finances in order on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls themselves!

What you’ll be doing

You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:

In the name of the client, talk to customers over the phone, email or chat to bring resolution to unpaid accounts and answer their questions

Accurately document and update customer records in the computer system

Remain calm and helpful even when dealing with upset customers

Escalate customer complaints and/or calls to your manager when necessary

When requested, process correspondences while following all relevant laws and guidelines

Provide feedback and recommendations to your manager on ways the company can improve

Perform other duties as assigned by your management team

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