Customer Service Agent (German)

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

Duties:

  • Providing inbound support to German customers by phone, chat or email.
  • Providing support through email and mail in English.
  • Dealing with service requests and/or troubleshoot quality issues with the client’s products.
  • Creating and updating customer profiles.
  • Providing additional information (e.g. offers and product features).
  • Proactively conveying education on product.
  • Performing contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the products.

Requirements:

  • Native level of German language mandatory.
  • Fluent level of English.
  • Experience within a call center environment considered an asset.
  • Excellent communication skills.
  • Empathetic, friendly and customer focused.
  • Capable of adapting communication tone.
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