Customer Support Specialist (English) 7 March 20196 March 2019 by willyworka Where: Espoo, Helsinki (Finland) Extent of Work: Full Time Click here to apply in English Click here to see other job offers in English Tasks and responsibilities Deliver high-quality customer service to our clients. Help drive product improvements to address users’ needs and reduce customer frustration. Collaborate with internal product and engineering team members to test, debug and troubleshoot potential issues with our software. Improve and develop internal and external documentation related to products such as manuals, tutorials, and FAQs. Design and build customer support automation, to improve support efficiency and quality. Understand hardware and software trends, and come up with workable improvement. Apply between 27-Feb-2019 and 31-Mar-2019 Employment type: Full-time Who we are looking for 0 – 3 years’ experience in a related field, including internships – previous work in a technology company or start-up environment is a plus. Technical knowledge of Linux. Excellent communication skills. You’ll be representing the company daily, every interaction is an opportunity to impress, engage and grow our user base Fluent in English (both spoken and written). Proven testing and troubleshooting capabilities of software issues and technical problems. Driven, motivated and capable of independent work The ability to work in a dynamic, multi-cultural development environment and convey users’ feedback to our product and engineering teams to drive product improvements. A true passion for new technologies, social media and digital service Advertisements Share this:TwitterFacebookLike this:Like Loading... willyworka Leave a Reply Cancel reply Enter your comment here... Fill in your details below or click an icon to log in: Email (required) (Address never made public) Name (required) Website You are commenting using your WordPress.com account. ( Log Out / Change ) You are commenting using your Google account. ( Log Out / Change ) You are commenting using your Twitter account. ( Log Out / Change ) You are commenting using your Facebook account. ( Log Out / Change ) Cancel Connecting to %s Notify me of new comments via email. Notify me of new posts via email. This site uses Akismet to reduce spam. Learn how your comment data is processed.