Customer Support Specialist (English)

Where: Espoo, Helsinki (Finland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in English

Tasks and responsibilities

  • Deliver high-quality customer service to our clients.
  • Help drive product improvements to address users’ needs and reduce customer frustration.
  • Collaborate with internal product and engineering team members to test, debug and troubleshoot potential issues with our software.
  • Improve and develop internal and external documentation related to products such as manuals, tutorials, and FAQs.
  • Design and build customer support automation, to improve support efficiency and quality.
  • Understand hardware and software trends, and come up with workable improvement.

 

Apply between 27-Feb-2019 and 31-Mar-2019
Employment type: Full-time

Who we are looking for

  • 0 – 3 years’ experience in a related field, including internships – previous work in a technology company or start-up environment is a plus.
  • Technical knowledge of Linux.
  • Excellent communication skills. You’ll be representing the company daily, every interaction is an opportunity to impress, engage and grow our user base
  • Fluent in English (both spoken and written).
  • Proven testing and troubleshooting capabilities of software issues and technical problems.
  • Driven, motivated and capable of independent work
  • The ability to work in a dynamic, multi-cultural development environment and convey users’ feedback to our product and engineering teams to drive product improvements.
  • A true passion for new technologies, social media and digital service
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