Customer Service Agent (German)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German


To provide 1st class Customer Service in German (emails & calls) from the clients customer base in Germany


    • Handle calls or emails in German as assigned by management, ensuring individual targets are met on a daily basis


    • Enter appropriate and correct data in respective data systems


    • Work towards SLA’s as set by management


    • Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business


    • Carry out all other tasks as assigned by the management team


    • Strive for a first time resolution to all enquiries via call, email and social media


    • Support CRM, quality and incident management together with other administrative tasks


    • Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities.






    • Customer orientation


    • Outstanding and pro-active communication skills (listening, inquiring relevant information leading to efficient problem solving)


    • Resilient, stress-resistant


    • Ability to calmly respond to customers


    • Ability to develop trusting relationship with customers


    • Team skills (supporting other team members and providing answers to questions to other colleagues)


  • Professional and friendly manner when interaction with customers

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