Customer Service Agent (German)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

Role:

To provide 1st class Customer Service in German (emails & calls) from the clients customer base in Germany

Duties:

    • Handle calls or emails in German as assigned by management, ensuring individual targets are met on a daily basis

 

    • Enter appropriate and correct data in respective data systems

 

    • Work towards SLA’s as set by management

 

    • Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business

 

    • Carry out all other tasks as assigned by the management team

 

    • Strive for a first time resolution to all enquiries via call, email and social media

 

    • Support CRM, quality and incident management together with other administrative tasks

 

    • Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities.

 

 

Skills:

 

 

    • Customer orientation

 

    • Outstanding and pro-active communication skills (listening, inquiring relevant information leading to efficient problem solving)

 

    • Resilient, stress-resistant

 

    • Ability to calmly respond to customers

 

    • Ability to develop trusting relationship with customers

 

    • Team skills (supporting other team members and providing answers to questions to other colleagues)

 

  • Professional and friendly manner when interaction with customers
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