Customer Success Associate DE-ES-FR-IT

Where: Boston (United States)

Extent of Work: Full Time

Click here to apply in English

Click here to see other jobs in German, Spanish, French, Italian

Responsibilities include

    • Support the implementation Reify’s technology and service on clinical trials
    • Introduce and onboard new clinical research teams to our product
    • Help improve our customer sales and implementation processes
    • Be the customer’s Champion by building relationships, providing ongoing support, helping them utilize new product features
    • Share customer needs with the Product / Design team to help inform the product roadmap
    • Analyze data from clinical trials and create reports that our customers can use to better manage their clinical trials
    • Support the Customer Team with ad-hoc projects to support our customers and improve the value they experience from our product

Qualifications

    • A passion in improving healthcare and a desire to join a startup.
    • The ability to work in a high-growth environment – you are comfortable with ambiguity and find no job too big or small.
    • Strong communication (written and verbal) and collaboration skills.
    • Strong ability to build and maintain strong relationships.
    • Strong organizational skills and impeccable attention to detail.
    • 1-3 years of work experience that would support your success in this role.
    • Comfortable receiving feedback and use it to learn / improve your skills.
    • A mindset geared toward growth, learning, and professional development.
    • Resident of the Boston area or be willing to relocate.

Nice-To-Haves

    • Prior experience in a related customer-facing role at a fast-growth SaaS technology company.
    • Prior experience in clinical research (you’ll have ample opportunity to broaden and deepen your clinical research knowledge here at Reify).
    • Prior experience in the following customer facing activities: on-boarding new customers, developing and executing on a customer success program, developing and executing on programs to drive product adoption, consultative sales to prospective customers.
    • Fluency in one or more of the following languages – French, Spanish, Japanese, German and Italian
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