Account Executive FI-NO-SE

Where: St Julian (Malta)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Finnish, Norwegian and Swedish

THE CHALLENGE:

We are looking for a Swedish speaking Complaints Coordinator to join our Award winning Customer Service team in St Julian’s Malta. The team works closely with other departments so there are a lot of development opportunities. The position is very rewarding as you get to help players and fellow colleagues. The duties include but are not limited to:

  • Professional handling of customer complaints via e-mail, chat and phone.
  • Assisting Customer Service Agents “on the go” with difficult or tricky cases.
  • Analysing and handling of all relevant customer queries escalated by CS, Payments , Risk, Affiliate and other teams.
  • Following up on any previously escalated cases, issues or customer queries proactively.
  • Suggest improvements to existing policies and procedures.
  • Investigate relevant accounts with excellent analysis and follow-up.

WHAT’S IN IT FOR ME?

You’ll get the opportunity to work in an international environment, at a 100% digital company that is the market leader within the online gaming industry.

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

YOU’RE GOOD AT:

  • Great attention to detail.
  • Understanding and applying company values.
  • Ability to escalate cases in a professional and concise manner.
  • Excellent language skills, both Swedish and English.

EXTRA AWESOME:

  • Additional language skills e.g. Norwegian, Finnish
  • iGaming knowledge
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