Customer Care Specialist DK-FI-NO-SE

Where: Bratislava (Slovakia)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Danish, Finnish, Norwegian, Swedish

Key Responsibilities

  • Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
  • E-mail and phone communication to support sales service provided to customers
  • Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
  • Delivery of a positive customer experience, to solve situations when orders do not meet the customers’ expectations
  • Enhancing the value of the positive customer experience through the knowledge, information and advice given
  • Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
  • Use your own initiative to find new solutions for unusual or problematic situations regarding the customers order to ensure the best experience with Dell

Essential Requirements

  • 1+ year of work experience; position is suitable for fresh graduates
  • Secondary education
  • English and Swedish or Norwegian or Finnish or Danish
  • Excellent communication skills
  • Customer focus
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