Customer Account Representative (Spanish)

Where: Rotterdam (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Spanish

Your Area Of Responsibility

  • Laser focus on reducing churn and increased product usage
  • Identify opportunities, close additional revenue from assigned clients, including up-selling and cross-selling of related products, accountable for client renewal and retention results
  • Prepare quotes and book orders of diverse complexity to ensure proper invoicing
  • Reconcile orders against contract parameters ensuring proper license configurations and pricing
  • Demonstrate how compliance is second nature as you address revenue recognition, entitlements and other compliance factors
  • Manage pipeline by tracking all customer activity, from prospect to deal closure, by maintaining a constantly updated sales forecast in SalesForce.com
  • Triage customer inquiries cross functionally through to resolution being sure to champion the needs of the customer
  • Apply business curiosity to engage in conversations of discovery that yield successful renewals, up-sellss, win-backs, cross sells and referrals
  • Ensure scalable customer knowledge intimacy through complete account information in our CMS and knowledge transfer to key internal account stakeholders
  • Partner with the sales, tech support, finance and product teams to contribute to continual customer satisfaction
  • Build up our customers’ awareness and understanding of applicable product/solution attributes, elements, upgrades, add-ons, etc.
  • Protect the contract revenue stream
  • Understand and leverage proper competitive positioning (for retention and overcoming competitive threats)
  • Identify and transfer new business leads to account management teams

Your Profile

  • Solid relevant customer experience in a high-tech industry
  • Fluency in English and Spanish
  • Highly motivated, results driven, with a customer first mentality and eager to learn
  • Ability to create & assess sales opportunities in existing customer & prospective customer organizations
  • Ability to understand and effectively communicate all product offerings to customers and prospects
  • Must be able to work on and complete multiple revenue & non-revenue projects simultaneously
  • Self-starter who takes initiative
  • Must be able to work well under pressure, manage competing priorities, and meet deadlines
  • Strong communication, consultative, and influencing skills.
  • Focused attention to detail allowing for delivery of high quality end user experiences.
  • Proven team player and ability to orchestrate value in coordination with multiple stakeholders
  • Comfortable working in a fast paced, dynamic environment to meet evolving business requirements
  • Ability to articulate value messaging and influence adoption
  • Passion to close all types of transactions
  • Ability to re-engage with long lost customers and turn them into Progress Proud Fans again
  • Discovery and selling skills
  • Stealth attention to detail, following and improving processes
  • Pivoting ability across many tasks daily
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