Lodging Content Associate (Portuguese)

Where: Madrid (Spain)

Extent of Work: Full Time, Fixed Term

Click here to apply in English

Click here to see other job offers in Portuguese

What You’ll Do

  • Create new hotel content and perform ongoing maintenance of hotel content by capturing and confirming data about property amenities, on-site services, and contact information. This involves contacting the hotel to gather information as well as using a checklist to ensure requisite data is gathered
  • Ensure that the product is complete and competitive, by the types of room build, rate plans, rates and inventory are loaded by the hotel or via their Channel Manager
  • Loading promotions for the properties, as agreed by the Market Manager during contracting
  • Edit existing hotel content in English, including paragraphs, amenities, and photos; address change requests, clarifying details, when necessary, while adhering to style guidelines, defined processes, classifications, and image standards; call the hotel to gather information; and answer a checklist of questions about the property
  • Assign star ratings within star rating criteria guidelines, and categorizing by themes and structure types
  • Solidly understand different lodging/property types in the travel industry and the differing services and amenities featured
  • Make decisions and apply content appropriately following defined processes and classifications
  • Acquire photos through web scraping and contacting hotels; moderate and load photos; classify photos per criteria
  • Work efficiently towards daily targets and team metrics (due dates); complete all work to program standards as defined for each process; focus on continuous improvement
  • Train hotel partners on tools and processes that will optimize their products on our sites
  • Provide project support for other content tasks, as assigned

Who You Are

  • Proficiency in English and Portuguese language skills
  • University Degree; or equivalent
  • Experience in customer service oriented industry.
  • Hotel/Travel -industry experience will be a plus.
  • Fluency with internet, computer usage and web-based application skills
  • Experience with Microsoft Office products and various call center support programs.
  • Familiar with accounting terms and further financial operations will be an asset.

Relentlessly Strive for Better

  • Solutions mindset and a real passion for the partner and the traveler experience.
  • Ability to handle situations effectively; to set expectations and deliver information in a positive way.

Have a Bias to Action

  • An individual who will take ownership of problem resolution.
  • Excellent time-management and prioritisation skills.

Be Open and Honest

  • Listens carefully and attentively to others’ opinions and ideas
  • Listens to others’ perspectives and clarifies meaning before responding

Be Data Driven and Business Judgement Led

  • Keen eye for detail and high level of accuracy.
  • Exercise good judgment in decision-making
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