Airport Service Agent AR-FR

Where: Sao Paulo (Brazil)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Arabic and French

About Your Job:As the Junior Airport Services Agent, you will assist the airport agents and airport supervisors in providing service excellence to customers at the airport terminal, by helping in creating a stress free environment for customers whilst travelling. You will also support in ensuring total quality service and adhering to safety policy and security standards of the company.


  • Escort and direct arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates.
  • Assist duty officer to handle company material and records
  • Work with GHA and ensure smooth passenger handling
  • Assist passengers in regard to entry requirements, visas, residence and permits
  • Perform any other operational task/responsibilities as may be assigned by the Airport Services Manager.
About You:To be successful in this role, you will need a high school qualification. You will have 1 or more years’ experience in customer service with an airline / Ground handling agent / Travel industry and hospitality institute.

You need to be computer literate, have well developed inter personal team oriented skills, good organizational skills. Upbeat and with a positive attitude are necessary to perform well in this very high pressure demanding environment.

Fluency in English (oral and written) is essential to perform this role. Candidates who could speak Arabic, Chinese or French would be preferred but its not essential.


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