Customer Service Specialist (English)

Where: Cairo (Egypt)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in English

Responsibilities:

·          Provide high quality and consistent information on all AMIDEAST products and services to walk-ins

·          Professionally handle and resolve customer complaints.

·          Provide coaching to new customer service employees

·          Respond to customer inquiries via emails.

·          Assist in implementation of Customer Satisfaction surveys when needed.

·          Follow up with clients in long-term issues to make sure their required services are delivered within the agreed upon time.

·          Implement AMIDEAST procedures and systems

·          Escalates problems to right channels & provides relevant Feedback

·          Positively contributes in up selling of products & Services to maximize AMIDEAST Revenue.

·          Assist customers by providing information needed to fill applications for AMIDEAST services

·          Accurately process registration for different services using the Student Registration Application (SRA)

·          Receive payments and issue receipts and refunds as required for all AMIDEAST products and services.

·          Reconcile daily payments with the CS Accounts.

·          Complete all data collection accurately where required.

·          Promote and cross-sell AMIDEAST services.

·          Identify, respond to and resolve customer issues in a timely manner.

·          Assist the Customer Service Director with required management reports

·          Be a supportive team member in both within the Customer Service Department and with other departments

·          Perform other tasks as assigned by the Customer Service Team Leader.

 

 

 

 

 

 

Qualifications:

 

Required

·        A university degree;

·        A minimum of two (2) years of professional work experience directly involved in business, customer service, marketing;

·        Excellent spoken and written English language proficiency and

·        Proficiency in the Microsoft Windows environment, specifically Microsoft Word, Excel, Access, Outlook and efficient typing skills

 

Preferred:

 

·        Professional work experience in similar job.

 

 

Skills:

 

·        Superior customer service skills

·        Effective communication and interpersonal skills, both verbal & written

·        Ability to adapt to on-going change and work in a fast-paced, customer focused environment

·        Ability to accept ownership and proactively identify solutions to customer issues or concerns

·        Ability to acquire product and business knowledge and convey accurately to customers

·        Ability to work independently as well as collaboratively with team and other departments

·        Ability to apply feedback, take initiative and be accountable for work product

·        Demonstrated time management, prioritization and organizational skills while maintaining focus on customer needs

·        Ability to interpret a variety of instructions furnished in written or oral form

·        Ability to meet deadlines

 

 

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