Customer Service Advisor (Portuguese)

Where: Sofia (Bulgaria)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For our campaign a client operating in the financial industry, we are looking for positive and enthusiastic Portuguese Speaking Customer Service Advisor

Your Tasks

  • Support our client’s products by answering calls from consumers and agents
  • Provide customers with advice and information regarding clients’ products and services, while meeting or exceeding department productivity standards and quality customer care standards
  • Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed
  • Properly escalate telephone calls to escalated departments, process online call sheets and required documentation
  • Records all customer contacts in the system
  • Reports product related feedback to the management as instructed
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