Customer Care Specialist (German)

Where: Milan (Italy)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

Responsibilities:

  • Direct customer support via email and over the phone
  • Coordinate relationships between partners/providers and customers during pre-sales and post-sales activities
  • Work on answering and completing customers’ requests, suggestions and complaints with feedback, direct contact and constant replies
  • Help improve the company’s website, applications, product portfolio and service level
  • Improve FAQs, knowledge base, guidelines etc. for all customers
  • Coordination of special requests such as group booking or add-ons

Requirements:

  • Rapid communication with customers via telephone or email
  • Good computer literacy and ability to use different online dashboards and bookings systems
  • Excellent communication skills, both verbal and written
  • Very good knowledge of the English language
  • Native speaker or very fluent in German
  • Previous experience in similar roles is a plus
  • Passion for travel
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