Customer Advisor DK-FI-NO-SE

Where: Prague (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Nordic languages

You will:

  • Manage your own portfolio of customers;
  • Respond to customer’s needs and problems and proactively contact customers in order to advise them regarding their invoices and processes connected with the payment;
  • Identify problems with the orders, invoices or payments;
  • Follow up with customers;
  • Be responsible for the process until the payment is received and the receivable is cleared;
  • Continuously communicate with both customers and different departments within the company.

In order to manage your tasks you will:

  • Use SAP and CRM systems daily;
  • Communicate with customers primarily via email (only about 20 % of your time may be on phone);
  • Meet your customers occasionally.

Requirements

  • Fluent English and Nordic language (Swedish, Danish, Norwegian, Finnish)
  • Analytical and problem solving and organizational skills
  • Ability to work independently as well as a part of a team
  • Previous work experience in client service, accounting and SAP knowledge would be a big plus
  • Advanced knowledge of Microsoft Office suite
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