Procurement Operations Manager ES-FR

Where: Prague (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in French and Spanish

– Job description
Role

The Procurement Operations Senior Analyst will lead a Procurement Operations team delivering services related to Service Desk Support, Requisition Processing and Accounts Payables, take care of reporting internally and externally, maintain relationships with the Client and the Account Management and will be accountable for the quality and the service level of the daily delivery operations.

Operations
Provide support to the team, acting as an escalation point between the team members and the Client
Provide valuable reporting to the Client, the team and the Account Management
Monitor the Service Level Agreements
Create Root Cause Analysis and design Corrective/Preventive Actions
Participate on regular reviews of performance metrics
Implement and support the enforcement of procurement operations processes
Work on continuous improvement and encourage the team to submit innovation proposals (We@Accenture)
Ensure smooth onboarding of newcomers

People Management
Develop the team members’ skills and abilities through Performance Achievement
Provide feedbacks to the team members on performance, personal initiatives, improvement proposals…
Plan the team schedule in shifts while ensuring the permanent continuity of delivery
Ensure attendance and punctuality within the team
Review team and individual performance on a regular basis
Manage the team size per forecast and use of resources (includes Capacity Planning, recruitment etc…)

You will interface directly with suppliers and clients either by email or phone and use different integrated technologies to ensure a high level of Client satisfaction and the efficiency of the ProcuretoPay processes.
– Basic qualifications
Core Competencies
Project management skills
Strong communication/interpersonal skills (build and maintain relationships to client and team members)
Orientation to client and delivery
Team player with a positive attitude
Proven ability to work on own initiative, innovations
Technical Skills
Analytical skills
MS Office: Advanced proficiency
Knowledge of Ariba, SAP is a plus
Knowledge and experience of Procure to Pay process and technology
Fluent English is a must
Fluent Dutch or French or Spanish needed
Part time is possible
Experience & Working Dimensions
Minimum 2 years of business experience
Experience with service delivery, team management and/or customer service

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