Product Support (Portuguese)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Portuguese

We are looking for someone who can help bring our nascent User Operations team for the LATAM region to the next level. You will be responsible for building out and managing the portfolio of services focused on the support needs of our users in the region, and set a gold standard for support when interacting with our largest and most valuable users to make sure their needs are met. You will spend a significant part of your time working on initiatives to further improve the performance of the team, and contributing to cross-functional efforts to refine the Stripe product for Brazilian users.

If you’re a born leader, a strong writer, and a fast researcher, we want to hear from you!

You will:

  • Become a product specialist and manage our email, phone, and other support channels
  • Spend a significant portion of your time helping others be successful at Stripe, directly by providing oversight and mentorship, and indirectly through running improvement initiatives
  • Proactively analyze and detect complex issues that affect the User Operations team and dissect the problems into actionable pieces
  • Present your ideas and findings to the global User Ops team and management and gather the help needed to achieve change
  • Take ownership and collaborate with other teams from User Operations and other teams to successfully execute your action plans
  • Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization

We’re looking for someone who has:

  • A proactive and ambitious startup mindset
  • 2+ years experience with helping users become more successful with a product or service
  • A passion to work with colleagues on solving a large range of challenges and have proven experience with managing initiatives or projects
  • Great analytical skills, and would be comfortable explaining how Stripe works to a range of audiences
  • Empathy for users and can quickly grasp the issues they’re facing
  • Passion for solving open-ended problems
  • Excitement for working with a product that is constantly evolving
  • Fluency and business level verbal and written communication skills in English and Portuguese

You should include these in your application:

  • Your background and accomplishments.
  • Why you want to work in this role.
  • Languages you’d be comfortable communicating in beyond English and Portuguese, if any.

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