Customer Service Specialist (Hungarian)

Where: London (United Kingdom)

Extent of Work: Full time

Click here to apply in English

What you’ll be doing:

  • A lot of listening, responding and mediating between our international guests and partners (eg. Accommodations) to resolve easy to complex issues via the phone. Cancellations, requests, travel advice; You name it, we’ll answer it.
  • Replying to emails and messages from customers all over the world in English and Hungarian.
  • Navigating different online IT tools and browsers to provide accurate information and follow set processes.
  • Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.
  • Regular involvement with company events, team meetings and projects.
  • Most importantly, always ensuring a high level of customer service that’ll make anyone smile ☺

What you need to do it:

  • Written and oral fluency in English and Hungarian.
  • A problem-solving and solution-driven mentality.
  • A positive, motivated mindset that’ll help you deal with some tricky customer problems.
  • An open mind to changing priorities and business processes.
  • Intermediate IT Skills (web browsing, multi-window navigation etc).
  • A desire to work in a team-based, fast-pace, international environment where you’ll need to embrace different cultures, nationalities and languages.

 

In return, we’ll provide:

  • Gross salary of £20,760 per annum based on 40 hours
  • Full-time, paid training to help you on your way to success.
  • 20% extra pay for hours worked after 7pm, 30% for hours between 12am-6am, 60% for hours at the weekend, and 80% for hours after 7pm at weekends. We also pay an additional 100% on public holidays.
  • 25 Days of Holiday for you to do your own travel.
  • Booking.com discount for you, your family and friends.
  • On site restaurant with catered lunches or dinners.
  • A working schedule provided 4-6 weeks in advance.
  • Health insurance discounts.
  • Contributory pension plan.
  • A huge platform for learning and development.
  • Performance-based quarterly bonuses.
  • The opportunity to work with some of the brightest minds from all over the planet.
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