Where: Zagreb (Croatia)
Extent of Work: Full Time
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We are looking for responsible Customer Care Assistant who can help us develop customer loyalty and improve relationships with our customers:
- Working hours: 4 pm – 12 pm, from Monday to Friday.
- Provide a highly professional customer experience by engaging with customers through various communication channels (email, phone, live chat).
- Answer customers inquiries and complaints in a friendly and tactful manner, while offering accurate, timely and professional responses/solutions.
- Solving customers’ requests by evaluating the cases and selecting the appropriate solutions.
- Elaborating the customers’ feedback for allowing the improvement of the products/service.
- Processing B2C orders and coordinating their status, shipping dates, product availability and back orders with other departments.
- Recognizing and facilitating sales opportunity.
- Effective interacting and communicating with other team members/departments.
- Proactive contribution in improving team procedures and strategies.
SKILLS AND EXPERIENCE REQUIRED
- Excellent knowledge of written and spoken English language.
- Excellent written and verbal communication skills.
- High commitment to customers satisfaction and team results.
- A patient, positive and friendly attitude toward the customers and the team members.
- Independent workload management and a strong orientation to details.
- Flexibility and capability to adapt to new procedures.
- Knowledge of an additional language is valued but not mandatory.
- Team player and proactive attitude are necessary.