Receptionist DE-ES-FR

Where: Levi (Finland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German, Spanish, French

Responsibilities

Dealing with bookings
Completing arrival and departure procedures for both FITs and groups
Cutting keys and showing guests to their cabin
Sorting bills and taking payments
Taking and passing on messages between guests and the various departments
Attending to special requests
Work with other staff as a team
Answering general enquiries and forwarding complaints
Work diligently to achieve outstanding service quality

Requirements

Fluency in spoken and written English.
Finnish, Chinese, Japanese, German, Spanish and French are an advantage.
Finnish Alcohol Legislation Proficiency Certificate
Ability to follow instructions and workflow diligently
Proven work experience as a hotel receptionist
Ability to build relationships with colleagues and customers and ensure mutual satisfaction
Customer-oriented and planning skills
Proficiency in a Property Management System – we use Mews PMS
Working knowledge of cash register and any ordering information system
Outstanding people skills
Patient and friendly with demonstrated experience in problem solving

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