Project Manager (German)

Where: Tel Aviv (Israel)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

Brief Overview:

The Project Manager will play a critical role in interfacing with clients, as well as internal sales, technology, product, and marketing organizations. Specifically, the Project Manager will be responsible for driving a successful implementation of the American Well telehealth platform, which meets specified objectives and requirements set by the client and positions the client for adoption and growth of its telehealth service.

Job Description

·       Serves as an expert in all aspects of the American Well platform.

·       During the initial client implementation, serves as the primary client contact and managing all aspects of the implementation project.  Coordinates with internal technical, QA, marketing, and visual design teams to ensure delivery according to scope and schedule outlined in the statement of work.

·       Manages client expectations by building relationships, communicating project status and open issues, preparing reports, managing change, and facilitating routine meetings

·       Provides functional and technical guidance to the client’s project team relative to workflow and solutions design

·       Manages the overall requirements process to ensure the platform is configured to meet the client’s needs

·       Facilitates training sessions for the client’s project and operational teams, and end users of the platform, specific to each client’s business model

·       Communicates project status with team members and senior project stakeholders

·       Utilizes sound judgment in assessing projects’ health; identifying, mitigating and resolving project issues and risks to on-time project delivery

·       Assists the activities of Customer Support for relevant accounts, and serves as the ‘voice of the customer’ during implementation and after go-live

·       Provides ongoing support and management of new business initiatives, software upgrades, and enhancements

·       Partners with Sales personnel to support client account growth and drive ongoing project activities in support of the client’s strategic objectives

·       Contributes to continuous process improvements within the Professional Services organization


·       Three to Five years of project management, customer success management and/or consulting experience concurrently managing multiple large projects in a technical and cross-functional environment, leading clients and team members through large complex system implementations and integrations with aggressive delivery deadlines

·       Exceptional communication, leadership, team building, and people management skills

·       Outstanding time management and organization skills

·       Proven history of managing project teams to meet aggressive deadlines, utilizing sound project management methodology (processes, best practices, tools, and templates)

·       Ability to utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the client, project team, or senior management

·       Proven experience managing scope and internal/external expectations through effective negotiation and partnering

·       Fluency with Microsoft Office Project, Excel, Word, PowerPoint, and Visio

·       MBA and/or Project Management Professional (PMP®) certification (with reference to credential registry) preferred

·       Fluent in Hebrew ,English and German (spoken and written)

·       Flexibility to travel abroad – around 30%


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