Customer Success Manager DE-FR

Where: Copenhagen (Denmark)

Extent of Work: Full Time

Click here to apply in English via e-mail

Click here to see other job offers in French or German

Everyday tasks include:

  • Creating engagement plans with customers ensuring continuous, successful usage and expansion of the LEAPWORK Automation Platform throughout their organization
  • Managing user adoption and implementation projects
  • Managing our existing global customer base through account planning ensuring a high level of user satisfaction and customer retention
  • Serving as an internal advocate for the client, helping to resolve customers’ concerns when necessary to help them achieve their business objectives

Who are you?

The right candidate must possess the following personal skills in order to succeed in the role:

  • High degree of emotional intelligence. You know how to be attuned to the client’s needs and understand the fine details of their sayings
  • Amazing communication skills. You can effectively and concisely communicate with, motivate, and inspire people
  • Helpful by nature
  • Logical and analytical approach to problem-solving and able to provide recommendations
  • Curios and always keen to learn. Your curiosity drives you to understand the customers’ pains and to identify solutions

Your professional qualifications include:

  • Several years of B2B experience in Enterprise IT Sales with documented results, preferably with global businesses and SaaS
  • Strong customer relation skills. You must be comfortable with and skilled in driving an iterative customer engagement process, addressing critical issues and have excellent problem-solving abilities
  • Available for occasional international travel to perform on-site meetings in Europe
  • Be fluent in written and verbal English. Proficiency in German or French is an advantage
  • A BS/MS in Business Administration or Computer Science is an advantage but not a requirement – a proven sales track record is more important.
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