Where: Lisbon (Portugal)
Extent of Work: Full Time
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- • Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them;
- • Address issues via chat, email or phone channels, following operating procedures;
- • Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
- • Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
- • Excellent communication skills in Finnish;
- • Bachelor’s degree (preferred);
- • Minimum 6 months of relevant customer care experience;
- • General understanding of online marketing products/services being supported;
- • Excellent communication skills;
- • Problem-solving skills;
- • Dynamic and organized.