Customer Care Officer (Finnish)

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in Finnish

Responsibility

  • • Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them;
  • • Address issues via chat, email or phone channels, following operating procedures;
  • • Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
  • • Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.

Your Profile

  • • Excellent communication skills in Finnish;
  • • Bachelor’s degree (preferred);
  • • Minimum 6 months of relevant customer care experience;
  • • General understanding of online marketing products/services being supported;
  • • Excellent communication skills;
  • • Problem-solving skills;
  • • Dynamic and organized.
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