Company developing educational interactive product in field of chemistry, physics and biology demonstrating real science is looking for a specialist to customer support service. Company sales their products through all over the World.

Responsibilities:

• Communication with clients on support questions through three ways: chat, email, phone consultations;
• Managing of customers tickets through internal database
• Problem solutions and assistance to clients;

Requirements:

• Native English Speaker (or person lived abroad for many years, preferably at school or University)
• Other languages (German, Spanish, French) will be an advantage (written skills to be able to solve problem with dictionary)
• Experience in customer service/human relations will be an advantage
• Ability to understand customer’s problems and offer a perfect solution for their needs
• Good communication skills

We are looking for a person who likes to work with people and interested in chemistry, biology, mathematics and IT.

Conditions:

• A-class office, m. Kirovsky Zavod
• Employment according to The Labour Code
• Tuition assistance, books, educational courses
• Private Medical Insurance
• Lunch is payed by company
• Working schedule, 40 hours/week, 14:00 – 22:00 (+/-) flexible
• Extended vacations – 30 calendar days
• Full time (students are not accepted)