Assistant Contact Center (English)

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in English

Responsibility

  • • Manage a team of Supervisors, monitor their performance, work on their development and provide them with training and support;
  • • Analyze and report main results and KPIs to the Contact Center Manager and to the client;
  • • Identify potential risks and opportunities of improvement;
  • • Ensure the correct implementation of the standard processes and procedures.

Your Profile

  • • Fluency in English – minimum C1 (mandatory);
  • • Fluency in German (preferable);
  • • Experience as an ACM or Senior Supervisor;
  • • Strong experience of people management;
  • • Great communication skills;
  • • Maturity, dynamism and team spirit
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