Support Advisor (German)

Where: Cork (Ireland)

Extent of Work: Full Time

Click here to apply in English

Click here to see other job offers in German

Are you a problem solver and who can build rapport easily with customers? You exceed their expectations with your mentorship, knowledge, and real passion for technology. You’re enamored by the way things operate, and be able to determine how technology works when things go wrong. You have excellent verbal and written social skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next iTunes Store Support Advisor. We’re committed to helping employees explore their potential. Do you think you have what it takes?
Key Qualifications
  • Fluency in English and German
  • Experience supporting customers via phone, e-mail, chat, and/or in person
  • Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Handle own workload and work independently in a dynamic, constantly changing environment
  • Ability to maintain a positive attitude through periods of change
  • Grows with a team where expertise is shared and feedback is inspired
  • Effective time management including ability to multi-task, organize and prioritize
  • Able to research and grasp technical information across multiple tools while talking with customers
  • Knowledge of one or more of the following is an advantage; iOS, Smartphone, Tablet, PC or Mac experience
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
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