Customer Service Representative (German)

Where: Wroclaw (Poland)

Extent of Work: Full Time

Click here to apply in English

Click here to check other job offers in German

Principal accountabilities:

70% Customer Service Operations

  • Management of improvement projects.
  • Creation of benchmark reports.
  • Sales and order processing.
  • Managing customer inquiries in timely manner. Proactive contact with customers.
  • Creation of credit/debit notes for customers.
  • Customer complaints management.
  • Creation of contract templates and monitoring execution of contracts.
  • Providing information to credit control to resolve invoice and payment queries.
  • Maintaining customer database and logistical information.

 

20% Customer & Client interaction, business partnership

  • Informing customers about order status, invoices, contract balances.
  • Partnering with supply chain planning, plant operations, finance, logistics and sales departments.
  • Escalation of complex issues  and managing solutions.
  • Regular contact with customers to gather relevant business information (visits and calls).
  • Providing feedback to customers, working together on improvements.

 

5% Systems / Data Management, Reporting & Analysis 

Development of tools, conducting reports, processing customer orders.

 

5% Process Development, Planning & Execution

Has freedom to make limited changes to plans and may participate in the development of demand.

Qualifications

  • Bachelor`s degree.
  • Fluent in Polish, German and English.
  • Preferably 3 years’ experience in Customer Service or related areas.
  • Strategic approach and project experience.
  • Understanding of overall Supply Chain processes.
  • Constructive and creative thinking, proactive thinking and good process mindset.
  • Team player.
  • Ability to work under time pressure, calm and polite in emergency situations.
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