Technical Support Specialist in Sofia (Bulgaria)

Where: Sofia (Bulgaria)

Extent of Work: Full Time

Click here to apply in English

SUMMARY:

This job is perfectly suited for a recent graduate who has great technical skills, interacts well with others, and has effective communication skills.

RESPONSIBILITIES:

• Actively work with customers to answer technical questions via email, phone and chat
• Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)

SKILLS & EXPERIENCE:

• Fluent German / French / Spanish (both oral and written, Upper Intermediate as minimum)
• English not lower than Intermediate
• Ability to analyze technical issues
• Ability to convey technical information effectively
• Excellent analytical, oral and written communication skills and exceptional customer service skills necessary.

Nice to have:
• 2 or more years of work experience in an applicable industry and role are a plus
• Proficiency with Microsoft Windows operating system and computer networking / any Linux or Mac experience

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