Product Support Specialist in Tel Aviv (Israel)

Where: Tel Aviv (Israel)

Extent of Work: Full Time

Click here to apply in English

In this role you will…

  • Provide customers with a best in class service experience to achieve a high customer satisfaction level
  • Provide day to day functional and technical software application support to our clients
  • Troubleshoot software application issues
  • Log client reported defects in our case tracking system
  • Gain a deep understanding of the Cornerstone application including the hundreds of complex features configuration options
  • Provide constant and ongoing communication with clients regarding support incidents
  • Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledge-base
  • Ensure proper, timely follow-up on assigned cases to ensure service level agreements are met and client satisfaction is high
  • .. and being the rockstar you are, will be willing to take on additional responsibilities as needed

You’ve got what it takes if you have…

  •  Fluent English – a must, + One European language (French / German / Spanish / Italian) an advantage.
  • 1 – 3 years experience with technical support or software application support
  • Skilled with Microsoft Office programs (Word, Excel, Outlook, etc.)
  • Analytical – must possess the ability to understand clients’ business processes and workflows and translate them into system functionality to help clients meet their needs with existing system features
  • Autonomous learning capabilities
  • Ability to grasp complex system workflows, to understand cause and effect for actions taken in a business process or software system. This skill is critical to troubleshooting issues to distinguish between user error and actual system defects
  • Excellent verbal (telephone) and written communication skills and professional etiquette
  • Supportive team player
  • Flexible and adapts well to rapid change
  • Able to work flexible hours
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