Customer Care Advisor in Dublin (Ireland)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

What you will be doing?

o Handling multiple customer queries in both Norwegian and English while providing a 1st class customer service delivery on every contact.

o Handle customer care and sales enquiries from customers across CarTrawler channels, including webchat, telephone, email, social media and future channels.

o Calling customers who have requested a call back to help them through the booking processing, ensuring we ultimately convert the call back request into a confirmed reservation.

o Handling reservations that are not yet fully confirmed, ensuring that we confirm the bookings as soon as possible and within our internal and customer agreed timeframes.

o Calling customers to discuss and resolve all booking/availability issues.

o Accurately and timely updating of customer and supplier interactions in the CRM system.

o Maximise up-sell & cross-sell opportunities through customer contact.

o Ownership of individual metrics, KPIs and success.

o Provide an excellent standard of customer service (NPS).

o Efficient interactions delivering on first contact resolution metrics.

o Achieve up-sell and cross-sell objectives.

o Contribute to contact improvement activities and opportunities.

Critical Interfaces:

o CCE team members, peers and leadership team.

o Partners, Suppliers and Customers.

Skills required:

o Fluent in both Norwegian and English

o At least 1 years` experience working within a customer facing environment.

o Demonstrated success in achieving/ exceeding targets in a contact centre environment.

o Customer Centricity, demonstrated through the achievement of customer focused metrics and or activities.

o Ability to work constructively as part of a team.

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