Customer Service Associate in Cape Town (South Africa)

Where: Cape Town (South Africa)

Extent of Work: Full Time

Click here to apply in English

Your mission will be to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.


  • Attend to all customer queries relating to online orders or the ordering process via email and phone
  • Provide account support to customers
  • Act as an advocate for our customers, reporting and acting on observed areas for improvement
  • Provide prompt, efficient, detailed, customer-oriented service to all Amazon customers
  • Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
  • Ensure internal reference pages are updated


Basic Qualifications

  • Excellent command of English Language (verbal and written)
  • Ability to read German (Written German is not a requirement but will be advantageous).
  • Matric or equivalent qualification (Grade 12/Standard 10) /Arbitur.
  • Solid typing, phone, and computer navigation skills.
  • Ability to efficiently navigate the internet.
  • Ability to thrive in a fast-paced work environment while maintaining high quality outputs.
  • Ability to work as an effective team member.
  • Strong interpersonal skills.
  • Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours).
  • Positive attitude and a passion for providing excellent customer service.
  • Effective communication and written skills.

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